General
We are planning to launch our service in the Treasure Valley in 2020. In 2021, we are considering markets like Missoula, Bozeman, Phoenix, and Las Vegas.
Click here to see if service is available in your zip code.
Subscribe to our newsletter to find out our expansion plans.
Next-Gen TV technology doesn’t need a strict line of sight to the Evoca towers. This is one of the many exciting features of this new broadcast technology. However, there may be certain hilly or wooded areas that have coverage issues. Click here to see if service is available in your zip code.
In order to access Evoca’s service, you have to live in a community where there is an Evoca television tower to broadcast the content.. We appreciate the interest and are building out the needed ATSC 3.0 infrastructure as fast as we can. Sign up here for updates on our expansion plans.
Getting Started
You will need Internet service, an antenna, and Scout to get started. You don’t need a 4K TV, but if you have one, you’ll enjoy the best possible image quality.
For information on how to install your antenna and Scout, watch our video tutorial [here]. You can check your antenna’s signal strength during the installation process on your television’s screen. The antenna’s user manual will also be a very helpful resource to consult.
If you continue to have problems, don’t hesitate to call our customer service at 877-EVOCATV.
Evoca will make several antennas available to our customers to purchase during the ordering process. We will also recommend others.
However, if you own an antenna today that works with your television, you should be in great shape for Evoca’s service. Antenna technology hasn’t changed much in the past twenty years.
Still have questions? Call us at 877-EVOCATV or chat with one of our customer service reps online.
Indoor antennas. Place your antenna in a location to receive the strongest signal by keeping in mind the following:
- Point towards our broadcast tower at Bogus Basin located at the mountains to the north of Boise.
- Higher is better.
- Try a window first.
- Check your signal strength directly from your television.
Outdoor antennas. Place outdoor antennas in a place on your roof that is safe from falling limbs and high winds. Don’t forget these antennas work in an attic, too.
Step 1: Connect your antenna.
Find the best location to mount your antenna and connect it to Scout using a coaxial cable.
Step 2: Connect to Internet.
Connect Scout to your Internet modem using an ethernet cable. If you prefer to use Wi-Fi, follow the instructions on-screen after you have powered up your television.
Step 3: Connect to television.
Using a HDMI cable, connect to Scout and any HDMI port on your television.
Step 4: Connect to power.
Connect power supply to Scout using the USB-C cable. Make sure that your television is set for the proper HDMI port you selected in step 3.
If you are still having issues, the best plan is to try a different location for your antenna.
At this time, Scout will not work with an over-the-air DVR or TiVo.
Due to high demand, you can only assign one TV to a single account for the first 90 days. Join our waitlist NOW for a second TV if interested. You will need a Scout box and antenna for your Evoca service.
We’ll ask you at sign-up if you need an antenna or not.
If you have followed the set-up instructions and are still having issues, please call Evoca’s customer service at 877-EVOCATV. If necessary, we can recommend an installer to visit your home. (Note: Additional charges will apply for custom installation).
Yes, you will need an Internet connection to access your Evoca TV service, though most live and prime time TV shows will be delivered to your home without using it. This means Evoca won’t stress data caps, freeing you up to watch video-on-demand programming like Netflix without the worry of paying for overages.
Using your Scout remote, power up your television. Be sure to switch HDMI input to the television port you connected to Scout. If using Wi-Fi, follow the instructions on-screen to connect. If you don’t have Wi-Fi, you’ll need to connect Scout to your Internet modem (not your booster, if you have one) using an ethernet cable.
Please note: you’ll always receive better reception with a direct connection to the modem using an ethernet cable.
To ensure that your television picks up all available broadcast channels, a channel scan will run automatically when Scout is first powered on. It’s important for your antenna to be connected when this occurs.
If you don’t see all the channels you expect, reposition the antenna and re-run the channel scan by going to the Menu>Settings>Channel Scan.
You will have to rescan channels if you disconnect your antenna from your TV and reconnect. Re-run the channel scan by going to the Menu>Settings>Channel Scan.
If we conduct major upgrades to our system that might require a re-scan, we will notify you separately.
This feature will not be live at launch, but we’re working diligently to make it available as soon as possible.
Though there is no audio input/output on Scout, you can connect external sound bars to your TV using an HDMI cable.
You can call us at 877-EVOCATV between 9 AM and 6PM, MT. You can email us at info@evoca.tv or chat with a customer service representative online by clicking [here].
Content/Channels
We will not be providing access to premium channels at launch. But stay tuned! We are working on providing this feature very soon.
We are working fast and hard to provide you this feature so that you easily access the programs you like watching, versus scrolling through a list of those you rarely view. This capability will be provided through Evoca’s guide.
You will not be able to access Netflix and Amazon Prime through Scout at launch. But stay tuned! We’re working to bring you this functionality soon.
At this time, Scout will not work with a DVR such as TiVo. We are working to provide DVR functionality directly through Scout as soon as possible.
Please refer to your Quick Start Guide for how to use the remote.
Our first two channels with 4K content are X and Y.
You do not need a 4K tv to access Evoca’s service. However, for the best picture quality and to view programming in 4K, you will need one.
Using Evoca’s remote, you can access a programming guide, Videos-On-Demand, apps, games, a channel scan and other basic settings.
Billing/Account
You can access Netflix and Amazon Prime through Scout by using your remote control.
At this time, Scout will not work with a DVR such as TiVo. We are working to provide DVR functionality directly through Scout as soon as possible.
Please refer to your Quick Start Guide for how to use the remote.
There are three ways to cancel your services:
- Go to your Evoca TV Account, Select Customer Support, fill out the request form, select ‘Cancel Services’ as the reason type from the drop down.
- Email support@evoca.tv with a request to cancel services.
- Give us a call at 877-EVOCATV between 9 AM and 6PM, MT.
